Refund policy
Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• In the same condition that you received it
• Unused and undamaged
• In its original packaging
• Accompanied by the receipt or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
⸻
How to Start a Return
To start a return, please contact us at:
Email: veltroniq7@gmail.com
Please include:
• Your order number
• The reason for the return
• Photos of the product (if applicable)
If your return request is approved, we will send you instructions on how and where to send your package.
Important:
Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to the following address:
⸻
Damages and Issues
Please inspect your order upon reception.
If the item is:
• Defective
• Damaged
• Incorrect
Please contact us within 48 hours of delivery so we can evaluate the issue and resolve it.
Depending on the situation, we may offer:
• A replacement product
• A full or partial refund
⸻
Non-Returnable Items
Certain items cannot be returned, including:
• Custom or personalized products
• Opened personal care items
• Perishable goods
• Hazardous materials or flammable liquids
• Gift cards
• Items marked as final sale
If you have any questions about a specific product, please contact us.
⸻
Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, the fastest way is to:
1. Request a return for the original item
2. Place a new order for the desired product
⸻
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection laws.
The item must still meet the return conditions described above.
⸻
Return Shipping Costs
Unless the item is defective or incorrect:
• Customers are responsible for return shipping costs.
• Original shipping costs are non-refundable.
⸻
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved or rejected.
If approved, your refund will be processed automatically to your original payment method.
Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may take additional time to complete the transaction.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
veltroniq7@gmail.com