Privacy policy
Privacy Policy
Last updated: March 13, 2026
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store and website (the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
⸻
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
• Name
• Billing address
• Shipping address
• Phone number
• Email address
Payment Information
• Payment method
• Transaction confirmation
• Billing details
Payment information is processed securely through third-party payment providers and is not stored directly by us.
Account Information
• Username
• Password
• Account preferences
Order and Transaction Information
• Products viewed
• Items added to cart
• Purchases
• Returns or exchanges
• Previous transactions
Communications
Information you provide when contacting customer support or sending inquiries.
Device Information
• IP address
• Browser type
• Device type
• Network connection information
Usage Information
Information about how you interact with our website, such as pages visited and browsing behavior.
⸻
How We Collect Information
We collect personal information from several sources:
Directly From You
When you:
• Place an order
• Contact customer support
• Create an account
• Subscribe to communications
Automatically
When you visit our website, we may automatically collect information through:
• Cookies
• Tracking technologies
• Log files
From Service Providers
We may receive information from third-party service providers that help operate our business, such as:
• Payment processors
• Shipping providers
• Analytics providers
• Marketing services
⸻
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Our Services
To:
• Process and fulfill orders
• Manage payments
• Arrange shipping and delivery
• Process returns and refunds
• Provide customer support
• Maintain your account
Improving Our Services
To personalize your shopping experience and improve website performance.
Marketing and Advertising
We may send promotional communications via email or show advertisements based on your interactions with our store.
You can unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We use personal information to detect and prevent fraud, unauthorized access, or illegal activities.
Legal Compliance
To comply with applicable laws, legal requests, or regulatory obligations.
⸻
Sharing Your Personal Information
We may share your personal information with third parties when necessary, including:
Service Providers
Such as:
• Payment processors
• Shipping companies
• Customer support tools
• Cloud storage providers
Shopify
Our store is hosted on Shopify, which processes information necessary to operate the store.
You can learn more about how Shopify uses your personal data at:
https://privacy.shopify.com
Legal Requirements
We may disclose personal information if required by law or in response to valid legal requests.
Business Transfers
If our business is sold, merged, or reorganized, personal information may be transferred as part of that transaction.
⸻
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Personalize your shopping experience
• Deliver targeted advertising
You can manage cookie preferences through your browser settings.
⸻
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.
⸻
Children’s Data
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can delete the information.
⸻
Data Security
We take reasonable measures to protect your personal information.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
⸻
Data Retention
We retain personal information only for as long as necessary to:
• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
⸻
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your data
• The right to receive a copy of your personal information
• The right to opt out of marketing communications
To exercise any of these rights, please contact us using the details below.
⸻
International Data Transfers
Your information may be transferred to and processed in countries other than your own.
Where required, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to protect your data.
⸻
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will always be posted on this page with the updated date.
⸻
Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: veltroniq7@gmail.com
Address:
2da privada de las 3 crucers
Oaxaca, OAX 71313
Mexico